Turn Visitors into Customers with Exemeta

Don’t lose your website visitors! Communicate instantly via Exemeta Live Chat, respond faster with AI support, and manage everything from a single panel. Every conversation becomes an opportunity, every visit turns into a sale.

• Unified Panel: Manage all chat conversations from a centralized screen.
• Instant Response: Don't keep customers waiting – reply instantly with AI.
• Easy Manual Responses: Use a simplified interface that reduces workload.
• Customer Data Access: View visitor history during the chat session.
• Multi-language Support: Communicate with global users in their language.
• Full Integration: Seamlessly works with other Exemeta modules.
• Smart Visitor Routing: Guide users based on behavior and turn them into leads.
• Sales-Driven Conversations: Convert real-time chats into actual customers.

Live Chat Features

Main capabilities of Exemeta’s web-based live support infrastructure:

A. Real-Time Messaging

• Start instant chats with visitors via the bottom-right widget.
• Multiple agents can assist different customers simultaneously.

B. AI-Powered Quick Replies

• Predefined answers for common questions can be configured.
• AI provides automated suggestions and responses instantly.

C. Visitor Tracking & Segmentation

• See location, device, and page details of users opening the chat.
• Trigger personalized messages based on visitor behavior.

D. Auto Welcome Messages

• Show automated messages outside business hours or after delays.
• Customize for redirection, lead capture, or quick info delivery.

E. Chat History & Reporting

• All conversations are archived and accessible in one panel.
• See metrics like agent performance, response time, and satisfaction rate.