Speak Smart with Exemeta

Make your calls smarter with Exemeta. Enjoy AI-powered, multilingual, and uninterrupted communication—no more shift worries or waiting customers. Manage all calls from a single panel and increase efficiency.

• Bring Your Number, Use Web Phone: Transfer your existing line and start using it via Exemeta Web Phone.
• AI-Powered Calls: Handle calls with or without agents automatically.
• No-Wait Experience: Greet calls instantly using AI—no more hold times.
• No Shift Problems: Operate 24/7 without depending on human resources.
• Single Panel Control: Manage all calls and operations from one screen.
• Real-Time Customer Info: Instantly access customer data during calls.
• Multilingual Conversations: Web phone supports automatic conversations in multiple languages.
• Mass Outbound Calls: Perform AI-powered bulk calls to your contact list.
• Call Recording & Reporting: Record, analyze, and measure all call performance.

Inbound Call Features

• Smart Routing: Incoming calls are routed to the right operator based on time and load.
• IVR Menu: Customers quickly reach the right department with multi-level options.
• Greeting & Hold Messages: Offer a professional image with brand-specific messages and music.
• Prioritization: VIP or specific callers can be routed differently.
• Call Recording: Securely record all inbound calls within legal durations.

Outbound Call Features

• Call Scheduling: Schedule follow-ups and maintain customer contact.
• Click-to-Call: Make outbound calls with a single click from the panel.
• Number Masking: Show company number while hiding agent's personal number.
• Bulk Campaigns: Call large audiences sequentially for sales or announcements.
• Voice Response & Surveys: Leave voice messages or conduct surveys through automated calls.

Reporting & Monitoring

Exemeta provides advanced analytics for both inbound and outbound operations:

• Detailed metrics: call durations, quality, load, missed calls, and more.
• Agent-wise performance, average call handling time, and hold duration analytics.
• Export data in Excel or PDF, filter by date ranges easily.