AI Features

With Exemeta’s AI infrastructure, you gain access to the following automation and analysis capabilities:

A. Automatic Message Replies

• Analyzes incoming questions and instantly generates context-aware replies.
• Custom auto-reply scenarios can be created for frequently asked questions.

B. Smart Content Generation

• Generates suggested texts for social media, emails, and support messages.
• Personalized content is suggested based on user behavior.

C. Sentiment Analysis & Prioritization

• Detects positive/negative emotions in customer messages.
• Automatically prioritizes urgent issues for agents.

D. Automated Task Routing

• Routes customer messages to the correct department.
• Routing flows work with fully customizable rules.

E. Reporting & Learning

Exemeta’s AI module not only generates automatic replies, but also analyzes and improves itself continuously. Response performance, user engagement, and content suggestions are reported in detail.

• AI-generated responses are measured by accuracy, speed, and engagement.
• Performance comparison reports between agents and AI modules are available.
• Real-time dashboards show usage frequency, reaction time, and success rate.
• The system evolves by learning from reports to offer better results over time.