Pilot Tatil, one of Turkey’s leading travel agencies, partnered with Comnex Technology to accelerate its digital transformation journey. To enhance the agency's speed, efficiency, and sustainability in all operational processes, we implemented two core software solutions:

Acentenet – Travel Agency Management Software
Operational processes such as reservations, customer relations, payment tracking, and supplier management have been fully digitalized with Acentenet. As a result, Pilot Tatil now manages complex workflows from a single, unified panel.

Exemeta – Social Media Management Platform
Customer communications and social media interactions are now managed centrally through Exemeta. Thanks to its integration with platforms like WhatsApp, Instagram, and Facebook, all incoming messages can be responded to from one interface—leading to a significant improvement in customer satisfaction and response time.

As part of this collaboration, a custom-built online sales portal was successfully launched for Pilot Tatil:
www.pilottatil.com

With the new portal, customers can easily browse hotel and holiday offers, view detailed information, and make direct reservations online.

At Comnex Technology, we are proud to be part of Pilot Tatil’s digital transformation journey.